BetFrost Casino launched in 2024 with a clear mission: deliver Nordic-inspired gaming excellence through transparent operations, player-first policies, and technological innovation. Our name reflects our values—the crystalline clarity of ice represents our commitment to transparency, whilst the frost evokes the cool, calculated approach we take to player protection and responsible gaming.
We operate under a Curaçao gaming licence, which requires us to maintain strict standards for fair play, secure transactions, and dispute resolution. Every game in our library comes from licensed providers whose Random Number Generators undergo regular testing by independent laboratories. We don't develop games ourselves; instead, we curate a collection from the industry's most reputable studios—Pragmatic Play, NetEnt, Play'n GO, Evolution Gaming, and dozens more.
Our platform supports 11 fiat currencies and multiple cryptocurrencies, including Bitcoin and Litecoin. Cryptocurrency withdrawals process within hours rather than days, giving you faster access to your winnings. For traditional payment methods, we partner with established processors to offer Visa, Mastercard, e-wallets, and bank transfers. All transactions are protected by 256-bit SSL encryption, and we never store your full payment details on our servers.
The welcome package totals €3,000 across three deposits, with each tier designed to extend your gameplay whilst maintaining fair wagering requirements. The first deposit includes 250 Free Spins distributed over five days, encouraging regular engagement without overwhelming new players. After completing the welcome offer, you become eligible for our weekly cashback programme, which returns up to 25% of net losses depending on your loyalty tier. Unlike many competitors, our cashback has no wagering requirement—it's real money you can withdraw or play with immediately.
We've built our game library to exceed 3,000 titles, spanning classic slots, modern video slots with innovative mechanics, progressive jackpots, live dealer tables, and table games. Our live casino operates 24/7 with professional dealers streaming in HD from dedicated studios. You'll find multiple variants of roulette, blackjack, baccarat, and game shows like Crazy Time and Monopoly Live. Live games don't contribute to bonus wagering, ensuring the house edge remains fair.
Responsible gaming isn't an afterthought—it's embedded in our platform architecture. You can set daily, weekly, or monthly deposit limits that take effect immediately. Self-exclusion options range from 24-hour cooling-off periods to permanent account closure. We also provide links to organisations like GamCare, Gambling Therapy, and BeGambleAware, who offer free, confidential support for problem gambling. Our customer service team is trained to recognise concerning behaviour patterns and can proactively suggest protective measures.
Withdrawals are subject to KYC verification on your first cashout. We require a government-issued ID and proof of address dated within the last 90 days. This process typically completes within 24 hours of document submission. Once verified, withdrawal requests process within three business days, though cryptocurrency payouts often arrive within hours. We maintain withdrawal limits of €1,000 daily, €3,000 weekly, and €10,000 monthly for standard accounts, with higher limits available to VIP members.
Our customer support operates via live chat and email, with response times averaging under two minutes for chat and four hours for email. The team can assist in multiple languages and has direct access to your account history, allowing them to resolve issues without lengthy back-and-forth. For complex disputes, we escalate to management level and, if necessary, to our licensing authority's dispute resolution service.
BetFrost Casino combines regulatory compliance, technological security, and player-focused features to create a gaming environment where entertainment and safety coexist. Whether you're spinning slots for modest stakes or playing live blackjack at high limits, you're protected by the same standards that govern the broader financial services industry.